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President's Message

April 2024

From the Business Perspective Newsletter

When you want to clone yourself . . .

We all have days – too many of them – when we need to be two people – one at a meeting and the other at our desk plowing through work. Or, we need four hands to juggle our multiple tasks.

I don’t have the magic answer for those days, but we can leverage some tools and cutting-edge technologies to enhance productivity and efficiency. One of these tools is AI.

I recently returned from a meeting at the U.S. Chamber of Commerce where we talked about the immense potential of artificial intelligence for businesses of all sizes.

AI is revolutionizing business operations by automating routine tasks, analyzing data, and providing valuable insights to inform decision-making. Businesses can streamline operations, personalize customer experiences and drive innovation.

Bill Jewell, Chief Information Officer of the U.S. Chamber, described the process of analyzing AI’s potential use throughout their departments and the selection of the appropriate artificial intelligence tools to match the tasks. Examples included letter writing, litigation analysis, marketing campaign support, data retention and discovery and deepening corporate insights.

One of the most significant benefits of AI is its ability to automate repetitive tasks, freeing up valuable time and resources for more strategic work. Whether automating inventory management, processing invoices, or handling customer inquiries, AI-powered systems can perform these tasks faster and more accurately than ever before.

Bill shared an example of a marketing campaign their legal team created with AI, estimated to save staff 25 hours per week, freeing them to focus on creative work and substance rather than repeatedly making the framework. Bill framed AI as a tool to take you from zero or the “blank page” to B- work. You must own your work, fact-check, edit and improve it to an A+ product.

As business leaders, we must select the appropriate tools for our organizations, train and empower our teams to use them, and understand and manage the risk that comes with technology. We’re constantly learning and adapting, but just as our Chamber no longer tracks your membership data on index cards, we seek innovation to be more efficient and productive, customizing our services for you.

By embracing AI technologies and fostering a culture of innovation within our organization and community, we’re positioning our businesses for long-term success.

I look forward to learning how you’re using AI in your business. You can contact me at

Oltjen-Tracey for column

written by

Tracey Osborne Oltjen, CCE, IOM

President & CEO